Help & Contact - After your Rental

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After your Rental Frequently Asked Questions

Normally, on commencement of the hire, we charge your payment credit card a damage pre-payment of £395.00. Accounting (refunds) normally takes place within 5 working days of the vehicle return whereupon an invoice and/or receipt will be e-mailed following completion of the hire. For Data Protection and security reasons, the contract of hire prohibits discussions of your account/invoice by phone or at the rental desk. All accounting is managed by our Head Office. 


Accounting/billing questions must only be made at

  1. Return the vehicle into the Car Park.
  2. Park in an empty parking bay.
  3. Place the key into the green drop-box safe found at the entrance to the car park.
  4. IMPORTANT - call 0203 950 2295. State: [i] Drivers Name [ii] Vehicle registration number.


If you omit to call or are past the check-in time, then the rental will run through to the next working day.

The cost of hire and any extras that you opted for will be deducted from the pre-payment and the rest will be refunded into your account. (subject to vehicle condition)