Help & Contact - Booking
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Frequently Asked Questions
Booking Frequently Asked Questions
You must be 23 - 72 and held your licence for a minimum of 2 years. If you do not meet this requirement, you can hire the van and appoint a driver that meets the criteria for an additional £20.00. We will require both the hirer and driver present at van collection. Non-UK licence holders must be 25+ and held their licence for a minimum of 2 years.
23-24 years old
Hirers aged 23-24 years old must have held a clean licence for 2 years with no more than one MINOR driving conviction within the past 5 years.
(Additional £500.00 excess applies)
25-72 years old
Hirers aged 25-72 years old must have held a clean licence for 1 year with NO MAJOR driving convitions within the past 5 years or have any such prosecution pending.
If you are unsure, please call us and we will provide you with more information.
You may amend your booking up to 1 hour prior to collection. Just give us a call on 0207 722 1585 to amend your booking.
We do not have a delivery / pick-up service. All of our vans must be collected from our depot in Swiss Cottage. We do not have a one-way hire service.
If you need to cancel your booking, you must give us 24 hours notice. If you cancel within 24 hours then one days rental will be charged to the card provided at point of booking.
Our rentals come with 150 free miles, additional miles are charged at 10p per mile.
It is the Hirers responsibility to ensure that the congestion charge fee is paid. If we recieve the fine, the liability will be transferred and the hirer will be charged an admin fee.
Yes, all of our vehicles are ULEZ compliant. Don't forget to pay congestion charge!
You can drive our vans anywhere on mainland UK. If you're travelling to Scotland then you must inform us so we can provide adequate insurance cover.
We have several extras available for your rental:
- Additional Driver
- Satellite Navigation
- Baby seat
- Collision Damage Waiver
Please let our rental agents know at point of booking if you require any extras for your van rental.
Our rental days are 24 hours.
There is no minimum or maximum hire period, you can rent a vehicle for 1 minute but the minimum charge is 1 day.
Return the van with approximately the same amount of fuel as commencement. Failure to do so will result in a re-fuelling fee and administration fee.
All rentals commencing from 08:00 on a Friday until 08:00 on Monday will incur an additional £20.00 weekend suppliment fee. Any rentals ending after Friday 18:00 until Monday 08:00 incur the weekend suppliment fee.