Terms & Conditions

Terms & Conditions to rent one of our vans

All rentals

Subject to the binding terms and conditions of hire found on the reverse of the hire agreement and at CitiRental-Vans.com


All drivers must be between 23 -72 years old and held a UK/EU licence for more than two years with no major convictions and acceptable minor convictions. It’s best to consult us beforehand if you have any convictions. Non-UK licence-holders attract an additional £250.00 accident damage excess.


You need to bring the following with you when collecting:

  • Licence check code – available from www.gov.uk/view-driving-licence (we are happy to do this for you – speak to us before collection)
  • Proof of Address | e.g. (i) utility account (ii) bank statement (not more than two months old) or (iii) tenancy agreement


£350 on or before the hire payable by card only


Insurance is provided with the hire bearing a £975.00 deductible waivable to £250.00 per incident by payment of a CDW Waiver fee. Please enquire when collecting or by call us on 0207 722 1585.


Payment is deducted from the pre-payment and again for authorised extensions.

Cancelled bookings

Pre-paid booking requires 2 working days’ notice of cancellation or rental fees with be forfeit

Weekend hires

Vans to be collected between 08:00 – 12:00 Saturdays and returned any time Sunday using our out of hours return facility. Three-day weekend hires to be collected between 16:00 to 18:00 Friday and returned any time up to 12:00 Monday.

Extension of hire

All extensions must be communicated to CitiRental before the end of the agreed hire period failing which insurance will lapse.

Returning out of hours

There is an out of hours return facility to return the vehicle when the office is closed. Please ask or refer to the hire agreement. A service fee of £15.00 is payable if this option is taken.

Fuel policy

Each vehicle rented with an amount of fuel normally around 1/8th. Use as much as you need and return vehicle with roughly the same amount of fuel as on collection. Vehicles returned with the fuel warning light on will attract £35.00 service fee.

Geographical limitations

Vehicles may be used only on the UK mainland and not taken to Europe (mainland), Ireland (North & Eire) or any Channel Isle. Use in Scotland is permitted but attracts an additional £65.00 fee.


Only those persons who name(s) appear on the hire agreement may drive, any other person is uninsured.


Bookings may be made either on-line or by call us on 0207 722 1585. Due to high demand it always best to book in advance.

How to find us:

CitiRental Van Hire London, NW3
97 Avenue Road London, NW3 5EL
United Kingdom
Tel: 0207 722 1585